Flight services faced a major disruption as nearly 78 flights were cancelled after Air India Express cabin crew took a mass sick leave in protest of an ongoing airline transition. In such a situation, many customers were left reeling after having paid massive sums for their flights. However, you can reschedule the cancelled flight or get a full refund, here’s how:
How to get a refund:
If your flight has been cancelled, Air India Express’ official site says that you can either reschedule your flight or get a full refund. If you choose to reschedule, you can choose a new flight that is departing upto 7 days before or after your original departure time. You can do this without any additional costs.
Alternatively, you can request a full refund for the flight booking. You can use both these options through Air India Express’ chatbot, Tia, upto 2 hours before the original flight was supposed to depart. The Chatbot is available on the official website in the bottom right corner.
Refund terms:
Refunds will be made in the same mode of payment as was used during booking. In case booking was made through a travel agent, the refunded amount will be sent to the travel agency. Customers will have to claim the refund by contacting the travel agency directly.
Air India Express cabin crew mass sick leave reason
Air India Express faced major disruption in services as 78 flights were cancelled and many were delayed after cabin crew called in mass ‘sick leave’ to mark their protest against the ongoing transition in the airline. In 2023, the Directorate General of Civil Aviation (DGCA) gave its go-ahead to the Tata Group's initiative to merge the budget airline AIX Connect (previously known as AirAsia India) with Air India Express. Sources said the senior employees, including the cabin crew, are unhappy with the changes.