Reiterating the firm the commitment of the district administration to ensure citizen-centric services to people in a time-bound and hassle-free manner, Deputy Commissioner Ghanshyam Thori on Thursday conducted a surprise check at Model Town Sewa Kendra.
Deputy Commissioner visited the various service delivery counters and interacted with the public there while taking their valuable feedback. He also reviewed the various phases of citizen-centric services from issuing of a token number to delivery of the service there.
He asked the management of the Sewa Kendra to ensure that every operator on the counter brief the people about the requirement of the documents for the services in detail so that people do not run pillar to post for availing the service.
Ghanshyam Thori also said that services must be provided to people within 20 minutes of getting the token, adding that this norm must be implemented in the right earnest. He also directed them to ensure that more chairs were made available for the people to sit in Sewa Kendra when they come for their work.
Deputy Commissioner said that Sewa Kendras were opened by the state government to facilitate the people and any sort of laxity on their parts would not be tolerated at any cost.
He said that such surprise inspections would be carried out regularly to keep hawk-eye vigil on the working at Sewa Kendras.
DC said that the zero-tolerance policy is being adopted against any sort of inordinate delay by the Sewa Kendras and stern action would be taken against the management of Sewa Kendra.
He also asked the staff working in the Kendras to be polite and courteous to people as they were here to serve them. The work distribution among the staff members must be done properly to streamline the system, he said.
Meanwhile, he also took stock of Covid camp being held outside the Sewa Kendra.