MUMBAI DEC 3, HDFC bank has been asked to stop all the launches of the 'Digital Business generating activities and supply of new credit cards to the customers by RBI.
This order is issued by RBI dated December 2, 2020, to HDFC, to HDFC Bank Ltd about certain incidents of outages in the internet banking/ mobile banking/ payment utilities of the bank over the past two years, including the recent outages in the bank's internet banking and payment system on 21 November 2020, due to a power failure in the primary data centre," HDFC Bank said in a regulatory filing.
Furthermore, Private sector lender HDFC Bank on Thursday said that RBI advises the bank to provisionally stop all launches of the digital business-generating activities planned under its programme Digital 2.0 and other proposed business generating IT applications and sourcing of new credit card customers".
In addition to its order states to examine lapses and fixes accountability.
HDFC Pvt ltd. also stated that the above measures shall be considered for lifting upon satisfactory compliance with the major critical observation as observed by RBI.
"Many of the banks, in its filing to the exchanges, said it has taken “several measures to fortify its IT systems” over the last two years and will continue to work to “swiftly to close out the balance and would continue to engage with the regulator in this regard.”
Also Read: From Wakeout to Zoom, Apple announces 15 best apps of 2020 on App Store
The Bank has always endeavoured to provide seamless digital banking services to its customers and has been taking conscious, concrete steps to remedy the recent outages on its digital banking channels,” it added.
HDFC Bank has had multiple failures in regards to digital services with customers complaining of inability to conduct credit and debit card transactions, internet banking, UPI, IMPS, and other modes of payment which are being resolved and measures will be taken to solve the issue and give the customer it's improved services.