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IRCTC issued another advisory suggesting that passengers who wanted to cancel or reschedule their tickets have two options; contact customer service or send mail.
 

IRCTC website down, here’s How to book or cancel train tickets

Within minutes after the Indian Railways on Monday started taking bookings at 4 p.m. for the 15 pairs of the Special trains to be operational in the first phase of lockdown ease, the IRCTC website crashed due to heavy online traffic as passengers waiting for over a month and half immediately sarted logging in.

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IRCTC website down, here’s How to book or cancel train tickets

Heavy traffic crashes IRCTC website, booking to restart at 6 p.m.