Problems related to online shopping and refunds can get solved with consumer helpline 1915. People can use this helpline number if they receive a defective product through online shopping and the company is not giving them a refund or if a property dealer is not returning the money after taking an advance and the deal is cancelled. People can seek help on this helpline for all such problems.
According to the report of the Ministry of Consumer Affairs, its response rate has been equal to Dial 100 in the last one year. A total of 95% of the people's problems were resolved within 1 to 48 hours. This helpline has received 1,12,468 complaints every month in 2024, compared to just 37,062 in 2017.
People can lodge their complaints in 6 ways on the consumer helpline created to protect the interests of consumers. The response rate of complaints received through all the methods is the same.
6 ways to lodge complaints on this helpline number:
1. Through consumer helpline number 1915.
2. By downloading the NCH (National Consumer Helpline) app.
3. SMS to 8800001915.
4. On the consumer helpline portal: https://consumerhelpline.gov.in
5. You can also get help through Umang app. 6. Through WhatsApp on 8800001915.
This helpline number is widely used by people. Recently, a person ordered a herbal oil from Karnataka for Rs 499 online. The product claimed to stop hair fall. But after applying it, the person's hair started falling rapidly. He tried to get a refund but was unsuccessful. Following this, the person complained to the consumer helpline. The ministry gave instructions to the concerned website operators. After two days, without taking back the product, Rs 499 was refunded in the e-wallet of the person.