On 26th January, Sunday, the passengers were confined inside an Air India plane for five hours, due to a technical fault in the flight. Passengers were inside the flight without air conditioning.
During this time, many passengers suffered from suffocation and panic attacks. Passengers alleged that the captain did not play any active role in this entire situation and did not even talk to the passengers.
As time passed, the situation inside the cabin worsened. Many passengers complained of difficulty in breathing and suffocation. The situation became so serious that people started banging on the doors and shouting.
The video of this incident has gone viral on the social media. In some videos, passengers were seen shouting at the cabin crew and demanding to open the gates.
The flight was scheduled to take off from Mumbai to Dubai at 8:25 am. Passengers boarded on time, but the flight could not take off due to a technical fault in the plane.
Following this, passengers were locked in the cabin, and the air conditioning also remained off. The rising temperature and lack of air made the situation worse. After the incident, a wave of anger spread against Air India on social media. Later on, the flight finally took off at 5:10 pm and landed in Dubai at 6:29 pm (GST).
A passenger posted a video of the incident on social media and wrote, "We were kept locked in a flight that took off at 8:25 am for five hours without air conditioning. Children and elderly passengers were the most troubled, but no one helped us."
"This was not expected from a reputed company like Tata Group. This experience was really disappointing," wrote another. So far, no official statement has come from Air India on this matter.